Terms and Conditions

This website (“Website”) is owned by and/or operated by or on behalf of ANAH “ANAH,” “we,” or “us”). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from this Website, you can contact us at:


4B, Temple-Trees Row, Viveknagar P.O.
Bangalore,INDIA 560047

Telephone: +91-9880109011  |  Telefax: +9180-25520824
Email: info@anah-anah.com

1) These terms and conditions and any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together “Terms”) apply to your use of this Website including all orders submitted by you for products or services made available by us for purchase. By accessing this Website you acknowledge that you have read, understand, and agree to be unconditionally bound by these Terms and we therefore advise you to read these Terms carefully and to save or print a copy of these Terms and Conditions for future reference. If you do not agree to these Terms (as they may be changed or updated from time to time), you must cease accessing this Website immediately.

2) Please note that these Terms do not affect your statutory rights as a consumer.

3) You agree that the information you provide when you register on this Website is not misleading, true and accurate in all respects and you will notify our customer service team of any changes to that information.

4) We may change, withdraw, or suspend access to this Website (in whole or part and permanently or temporarily) with or without notice and with no liability to you.

5) This Website may include links to other websites or resources (“Linked Websites”). ANAH has no control over the content of Linked Websites and you agree that, should you access a Linked Website using a link from this Website, ANAH is not responsible for the availability of the Linked Websites, and is not liable in any way for the content of Linked Websites including (without limitation) any goods or services available from such Linked Websites, and other advertising or content on such Linked Websites. Furthermore ANAH will not be responsible for any offence, damage or loss caused by or connected to the use or reliance on such Linked Websites or the content thereon.

6) ANAH may deny you access to this Website at any time in its sole discretion. Examples of when we may so deny you access include but is not limited to where we believe that your use of this Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

7) You hereby agree to be responsible to ANAH for and indemnify, defend and hold harmless ANAH and keep ANAH indemnified against all costs, damages, expenses, losses and liabilities (including reasonable attorney’s fees) incurred and/or suffered by ANAH as a result of any claim in respect of your use of the Website or any activity related to your account by you or any person other than ANAH.

8) The Website and its services are not directed toward children under the age of 15. If you are under the age of 15, you are not permitted to use the Website or its services.


1. Acceptance of Orders
1.1 All information on our Website is an invitation to treat only and is not an offer or unilateral contract. You agree that your order is an offer to purchase the products listed in your order (“Products”) from us on the Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of when we may not accept your order are as follows:

(a) If products are shown on our Website but are not available or are incorrectly priced or otherwise incorrectly described;
(b) If we are unable to obtain confirmation of the financial transaction/transfers made to our account; uptil the moment of bank confirmation only, after which the Order will proceed.
(c) If shipping restrictions (due to an unforseen situation such as natural calamity, war etc) may apply to a Country/Place.

1.2 After submitting an order to us, we will send you an Order Acknowledgement email with your order number and details of the Products you have ordered, and the total Freight involved to the destination address. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract of sale between us and you will not take place unless the financial transaction is complete.

1.3 Orders can also be placed by telephone in English with our Customer team by calling Contact Us. Where you provide us with an email address, we will follow the process outlined in Section C (1.2) above. If you have not provided us with an email address, we reserve the right to follow an alternative process, which will be notified to you at the time.

1.4 When placing an order for the first time, you will be required to register with us and complete certain required fields on an order form. We may provide you with and/or ask you to use identifications and passwords and other means for you to be able to access certain areas of the Website. Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times. Without prejudice to our other rights and remedies, we may suspend your access to the Website without liability to you, if in our reasonable opinion, such action is necessary for safeguarding the Website.

1.5 In the event prolonged inactivity causes your connection to our Website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection.

1.6 Before you submit your order email, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors.

1.7 You will only be charged for selected Products  together with the relevant freight + duty charges which will be intimated to by a return email , as soon as we receive your Order email.

1.8 While all the Products sold through the Website selection process will always correspond with their description, variations in both the manufacturing processes we use and also the display properties of the computer hardware you use to view our Website may mean that the colours, textures and designs of the Products displayed on our Website and the Products delivered to you may differ in appearance in minor respects.


2.1 All prices of Products on this Website are stated in Euros, United States Dollars and INR , and are the price for the Products only. They do not include the charge for delivery (freight + duty). Find out more about FREIGHT.

2.2 We endeavour to ensure that all pricing information on the Website is correct. Occasionally, however, an error may occur and Products may be mis-priced. If a Product’s correct price is lower than the price stated on the Website, subject to our right to refuse an order pursuant to Section C 1.1(a), we will charge the lower amount and send you the Product. If a Product’s correct price is higher than the price stated on the Website, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price.

2.3 ANAH may vary the prices of Products listed on this Website at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Order Acknowledgement Confirmation and for which the financial transaction is already complete.

2.4 Please note that in some countries additional duties, taxes, fees, or similar charges may be payable to your national and local tax authorities on receipt of your delivery or in connection with your order, including without limitation, sales, use, excise, import, or similar taxes or duties. You will be responsible for payment of any such duties, fees, and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

2.5 Please note that every ANAH Product sold, contributes to the Eleatz Foundation, a charitable organization that believes in  the building up of the lives of its craftspersons and their communities, largely from remote rural or urban disadvantaged areas. By the introduction of multi-pronged adult education modules to empower the workers, the Eleatz Foundation seeks to raise their aspirations, exposure to, and give them enhanced opportunities for personal growth.


3.1 The total cost of your order will be the purchase price for the Products, plus delivery (freight+tax+duty) charges.

3.2 We will consider the order confirmed once the electronic or wire transfer of billed amount is transferred into our account.

3.3 Please note that we accept payment in Euros, United States Dollars, and INR.

3.4 All information will be given by you to process your payment to ANAH, via Bank Transfer.


4.1 Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.


6.1 Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver toPOboxes. Please note that there are restrictions on the locations to which we deliver Products purchased from our Website.

6.2 Depending on stocks and customization, the goods ordered will be shipped out in 3-4 weeks. Delivery times depending on your address will be indicated to you.

6.3 Once a Product has been received by you, all risk of damage to, or loss of, the Product shall pass to you.

Enjoy the experience of owning an ANAH creation!

6.4 Although our preference is to deliver the whole order in a single Installment, we shall be entitled to deliver the Products in installments, and if so each installment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.


1.1 The “ANAH” trade mark as well as logos which appear on our Products, Website, accessories or packaging, whether registered or not (the “Trade Marks”), are and remain the exclusive property of ANAH  and are protected by applicable trade mark laws, regulations, directives, rules, and treaties. All such rights are reserved.

1.2 All other intellectual property rights (including, without limitation, registered or unregistered designs, copyrights, trademarks, patents, service marks, logos, trade dress, trade names, trade secrets, inventions, know-how, and moral rights) in or related to this Website, the products depicted and/or available on this website and any accessories, stationery, packaging or ancillary items connected to such products, your order or the Website (the “Intellectual Property Rights”) are and shall remain the exclusive property of ANAH  and such Intellectual Property Rights are protected by applicable intellectual property laws, regulations, directives and treaties. All such rights are reserved.

E. Limited Licence

1.1 The use of this Website limited such that it does not include the right to:

(a) Use this Website in any way which may prejudice or damage the reputation of ANAH;

(b) Use this website for any commercial or business purposes. This website is for your personal use only;

1.2 ANAH grants you a limited right to access and use the Website and Content. You may not download, copy, transmit, or use any of the Content or Website except as expressly authorized by these Terms and, in any event, you may not distribute, modify, copy, adapt, transmit, publish, publicly display or sell, license, or create derivative works of the Content or Website .


1 ANAH is not liable: (i) for death or personal injury caused by negligence; (ii) for fraudulent misrepresentation; or (iii) for any other liability which cannot be limited or excluded by applicable law.

2 ANAH  and/or ANAH’s directors, officers, employees, consultants, agents and other representatives will not be liable, in connection with these Terms, Content, User Content, or product or services on this Website for any:(a) economic losses (including tangible or intangible losses);

3 The maximum total liability under these Terms of ANAH and/or ANAH’s’s directors, officers, employees, consultants, agents and other representatives, whether arising under contract, tort (including negligence), strict liability, or breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Product paid by you that you have purchased from ANAH during the six month period preceding the date on which the claim arose.


1 ANAH fully respects the privacy of individuals who access and use this Website.


1 ANAH reserve’s the right to make changes to these Terms at any time. . Any changes we make will be effective immediately upon notice, . Your continued use of the Website after such update or notice will be deemed acceptance of such changes. Be sure to return to this page periodically to ensure familiarity with the most current version of these Terms. The revised Terms or Privacy Statement will be effective when posted. If we make changes to these Terms or our Privacy Statement and you continue to use our Website, you are agreeing to the revised Terms and our Privacy Statement.


1 We will not be held responsible for any delay or  failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control. The timeframes given for the delivery of the Products ordered by you are estimates only. You acknowledge and agree, time is not of the essence.

J. THE NAME and address of the provider of this Website is  

ANAH CUSTOMER SERVICE, 4B Temple-Trees Row, Viveknagar P.O, Bangalore-560047,INDIA

Complaints regarding the Website or Content or requests to receive further information regarding use of this Website or Content may be sent to the above address or to info@anah-anah.com